Introduction

Welcome to Book Your Rwanda (the ‘Website’), operated by ANDA (‘we’, ‘us’, or ‘our’). These Terms and Conditions (‘Terms’) govern your use of the Website.” “By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Website

Booking and Payment

“You can book tourism products and services through our website. All prices are in Rwandan Francs (RWF) when processing payments through flutterwave, the final transactions may be converted to your local currency transaction and include VAT unless otherwise stated.”

“We utilize Flutterwave as our primary payment gateway, adhering to their security and compliance standards. Accepted payment methods facilitated by Flutterwave include MTN Momo Pay and Airtel Momo Pay.”

"Any currency conversion fees or exchange rate variations are determined and applied by Flutterwave or your payment provider, and are outside of our control."

“Full payment is required at the time of booking. We use secure payment gateways, including Flutterwave, to protect your financial information.”

“By using Flutterwave, you also agree to their terms and conditions, which can be found on their website.”

https://flutterwave.com/us/terms-conditions

Cancellation and Refund Policy

“Cancellation policies vary by product or service. Specific policies are detailed on each product/service page. In general:”

“Cancellations 60+ days before the start date: Full refund minus a 10% administrative fee.”

“Cancellations 30-59 days before the start date: 50% refund.”

“Cancellations 15-29 days before the start date: 25% refund.”

“Cancellations within 14 days of the start date: No refund.”

“Start date refers to the commencement of the tour/service as specified in the booking confirmation.”

“Refunds will be processed within 5 business days to the original payment method.”

“Supplier-specific cancellation policies may override these general terms. Any such variations will be clearly stated on the product/service page.”

“Force Majeure: We are not responsible for refunds or compensation in cases of cancellations due to events beyond our control, including natural disasters, political unrest, or pandemics.”

User Conduct

“You agree to use the Website lawfully and responsibly. Prohibited activities include:”

“Unauthorized access or use.”

“Interfering with the Website’s operation.”

“Impersonation or misrepresentation.”

“Posting unlawful, offensive, or harmful content.”

Intellectual Property

“All content on the Website, including text, images, and logos, is our property or licensed to us. You may not reproduce or distribute this content without our permission.”

Disclaimer

“The Website provides information for general guidance. We do not guarantee the accuracy or completeness of this information.”

“We are not liable for any losses or damages arising from your use of the Website, except where prohibited by law.”

“We do not guarantee the services provided by third party suppliers.”

“Limitation of Liability

“To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Website.”

“Our total liability shall not exceed the amount you paid for the booking.”

“Limitations on liability for death or personal injury caused by our negligence may be restricted by Rwandan law.”

Indemnification

“You agree to indemnify us from any claims arising from your breach of these Terms or your use of the Website.”

Termination

“We may terminate your access to the Website for violations of these Terms or for any other reason, with or without notice.”

Governing Law

“These Terms are governed by and construed in accordance with the laws of Rwanda.”

Changes to Terms

“We may revise these Terms at any time. Changes will be posted on the Website and become effective upon posting. Significant changes will be communicated via email.”

Contact Us

“Contact us at info@bookyourrwanda.com or call us on +250787333029 for any questions.”